It is difficult working in a service industry. Most often we end up disappointing our customers because our works get delayed unnecessarily. Some works are just within our fingertips but again there are proper channels to be routed through. If you don’t follow, then you end up being the melting pot of all the blames in the world if something goes wrong in the end. This is responsibility. And by being extra careful, our customers become frustrated. Why not? Anyone would be. But again this is only way for us save our head. This is the only way to protect ourselves with regulations in our favor. What about our customers and their faith in us? They are the reason why we are there. It all boils down to being responsible and being responsible enough to take some calculated risks to offer better customer service. But are all customers trustworthy? Is it worth taking some risks? Who would act us our shields? Customers want faster services and regulations demand us to follow st...
... of BIG and small things around me